E-Challan: your complete guide

Where to find attention and official service channels

Navigating traffic regulations and dealing with E-Challan issues can sometimes be challenging.

Fortunately, various official service channels are available to assist you with inquiries and support related to E-Challan.

This guide will outline where to find help and information, ensuring you can resolve any questions or concerns effectively.

1. Official E-Challan Website

The first place to seek assistance is the official E-Challan portal.

The website provides comprehensive information regarding traffic violations, payment processes, and frequently asked questions.

• Website:
  • echallan.parivahan.gov.in

On this portal, you can find:

• FAQs that address common issues and questions about E-Challan.
• Contact information for further assistance.
• Updates on traffic regulations and policies.

2. State Traffic Police Websites

Each Indian state has its own traffic police department, which often maintains a dedicated website for traffic-related services, including E-Challan.

• Find Your State’s Traffic Police Website:
  • Delhi Traffic Police:
    • Delhi Traffic Police
  • Maharashtra Traffic Police:
    • Mumbai Traffic Police
  • Karnataka Traffic Police:
    • Karnataka Traffic Police

These websites provide:

• Contact details for local traffic police stations.
• Online services related to traffic violations and Challan payments.
• Information on how to appeal a Challan or resolve disputes.

3. Mobile Applications

Many states have launched mobile applications that simplify traffic services, including E-Challan payments and inquiries.

• Download State-Specific Traffic Apps:
  • Delhi Traffic Police App
  • Mumbai Traffic Police App
  • Bangalore Traffic Police App

These apps usually offer features such as:

• Checking E-Challan status.
• Making payments directly through the app.
• Accessing customer support and official announcements.

4. Customer Support Helplines

Most state traffic departments have customer support helplines.

These can be valuable resources if you need immediate assistance or clarification on E-Challan issues.

• General Helpline for E-Challan:
  • Dial:
    • 1800-110-100 (this is a general helpline; check for state-specific numbers).
• Local Traffic Police Station Contact:
  • Visit your local traffic police station or check their website for specific contact numbers.

5. Social Media Channels

Many traffic police departments are active on social media platforms like Facebook and Twitter.

These channels can be helpful for receiving updates and connecting with customer service.

• Follow Official Handles:
  • Delhi Traffic Police on Twitter:
    • @delhipolice
  • Mumbai Traffic Police on Twitter:
    • @MumbaiPolice

These platforms often post:

• Updates about traffic rules and regulations.
• Information on how to handle E-Challan payments and queries.
• Timely responses to citizen inquiries.

6. Email Support

If you prefer written communication, many state traffic police departments provide email support.

• Find the Official Email Address:
  • Visit your state’s traffic police website to locate their official email contact.

You can use this option to:

• Ask specific questions regarding E-Challan.
• Request assistance for unresolved issues.
• Submit complaints or appeals.

If you still need help, access the following content: