Road tax payment

Where to find attention and official service channels

If you need assistance with road tax payments, vehicle registration, or any other vehicle-related services in India, several official service channels are available to guide you. The Ministry of Road Transport and Highways and its affiliated portals offer support through online and offline means. Below, you’ll find the primary channels for getting attention and resolving your issues.

1. Official Website: Parivahan Sewa

• The main platform for all vehicle-related services is the Parivahan Sewa portal.
• Website: Parivahan Sewa.
• Services Available: Road tax payment, tax status check, vehicle registration, fitness certificate issuance, and more.
• Help Section: The website includes a dedicated Help and FAQ section for common issues related to tax payments, registration, and other vehicle services.

2. Regional Transport Office (RTO)

• For any state-specific road tax inquiries or to resolve vehicle issues that require in-person assistance, visit your local RTO office.
• Find Your RTO: Use the RTO Locator available on the Parivahan Sewa portal to find the contact details and addresses of RTO offices in your state.

3. Ministry of Road Transport and Highways (MoRTH)

• MoRTH manages the overall functioning of vehicle services in India and provides oversight to RTOs and the Parivahan Sewa portal.
• Website: MoRTH.
• Contact: You can reach out to MoRTH for policy-related issues or escalations that cannot be resolved at the RTO level.

4. Grievance Redressal: Centralized Public Grievance Redress and Monitoring System (CPGRAMS)

• For issues that are unresolved or require higher-level intervention, the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) allows you to file formal complaints.
• Website: CPGRAMS
• Process: Submit your grievance through the portal, and you’ll receive a unique reference number to track your complaint.

5. Helpline Numbers and Email Support

• If you prefer direct communication, you can use the official helpline numbers and emails provided by Parivahan and your state RTO.
  • National Transport Helpline: 1800-11-2525 (Toll-Free)
  • Email Support: You can contact the Parivahan Sewa support team at [email protected] for issues related to the Parivahan portal.

6. Social Media Channels

• MoRTH and the Parivahan Sewa team are active on social media, and you can reach out to them on platforms like:
  • Twitter: @MORTHIndia
  • Facebook: MoRTHIndia

Best Practices When Contacting Official Channels

1. Have Your Vehicle Details Ready: When contacting any official channel, have your vehicle registration number, chassis number, and personal identification ready.
2. Use the Correct Portal: Ensure you are on the official website, as there are multiple third-party sites that mimic the official ones.
3. Document All Interactions: Keep a record of any reference numbers, email communication, or receipts in case you need to escalate the issue.

For those considering buying a new car, there is an option to schedule a free test drive of the best models available in the market (Maruti Suzuki, Hyundai, Tata Motors, and others):

Finally, readers will learn how to buy a new car with discounts of up to 50%:

If you still need help, access the following content: