Where to find attention and official service channels
If you need help with your driving license application, renewal, or want to resolve issues related to your license status, there are several official channels and service points to provide support. Below is a guide on where to find attention and the official service channels for driving license-related queries in India.
1. Regional Transport Offices (RTOs)
The primary point of contact for all driving license services is your local Regional Transport Office (RTO). The RTO handles:
- Driving license applications (new and renewal)
- Issuance and corrections
- Verifications and test schedules
- Status inquiries and updates
Each state has multiple RTOs, and you can visit the one closest to your area. You can find a list of RTOs for your state on the respective state’s transport department website or through the Parivahan portal.
Tips for Visiting an RTO:
- Carry your original documents.
- Visit during official hours (usually 9:00 AM – 5:00 PM).
- Ensure that you have your application number or license number for faster processing.
2. Official Website: Parivahan Sewa Portal
The Parivahan Sewa Portal is the official government platform for all vehicle and driving license-related services in India. You can:
- Apply for a new license or renewals.
- Check your license status.
- Book driving tests.
- Download your digital driving license.
The site also has an FAQ section and detailed guides to help you with different queries.
3. Customer Care Helpline
For direct assistance, you can contact the Ministry of Road Transport and Highways’ Parivahan Helpline. The helpline is useful for resolving technical issues on the portal or for general queries regarding application status, license issuance, and more.
Contact Information:
- Parivahan Helpline Number: +91-120-2459169
- Email Support: [email protected]
4. mParivahan Mobile App
The Parivahan mobile app is an official app launched by the Ministry of Road Transport and Highways. It offers a wide range of services, including:
- Viewing your driving license status.
- Downloading a digital copy of your license.
- Getting information on RTO services.
- Emergency contact options for road accidents.
This app is available on the Google Play Store and Apple App Store.
5. DigiLocker Platform
The DigiLocker platform allows you to store and access your digital driving license and other transport documents. If you need your digital DL or want to check its status, this service can be beneficial.
6. Social Media Channels
The Ministry of Road Transport and Highways and several state transport departments have active social media channels where they provide updates, respond to public queries, and address complaints.
- Twitter: @MORTHIndia
- Facebook: MORTH India
7. Grievance Redressal Portal
For unresolved issues or grievances, you can raise a complaint through the CPGRAMS Portal. This is the central public grievance redressal mechanism where you can file a complaint related to driving license services, RTO issues, or other transport-related concerns.
Summary of Official Service Channels:
- Regional Transport Offices (RTOs)
- Parivahan Sewa Portal
- State Transport Department Websites
- Parivahan Helpline (Phone and Email Support)
- mParivahan Mobile App
- DigiLocker Platform
- Social Media Channels (Twitter & Facebook)
- Grievance Redressal through CPGRAMS
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