Discover the Official Channels Available for Contact, Troubleshooting, and FAQs
The Parivahan Sewa platform provides multiple official channels for users to resolve issues, seek assistance, and stay informed.
Whether you have questions about vehicle registration, driver’s license services, or traffic fines, here’s how you can get in touch with the right support team efficiently.
1. Contacting Regional Transport Offices (RTOs)
- Local RTO offices handle most vehicle and driver-related queries.
- Visit the “Find Your RTO” section on parivahan.gov.in to locate your nearest RTO.
- RTOs offer in-person support for services such as license issuance, registration correction, and ownership transfers.
2. National Parivahan Sewa Helpline
- You can contact the National Transport Helpline at +91-120-2459169 for general inquiries about Parivahan Sewa services.
- Helpline hours: 9:00 AM to 6:00 PM (Monday to Friday).
- Email support is also available at [email protected] for troubleshooting assistance.
3. State Transport Department Websites
- For region-specific queries, visit your state’s transport department portal.
- State-level websites often provide localized contact numbers, online complaint registration, and dedicated FAQs for users.
4. Parivahan Sewa Portal – Online Grievance System
- You can submit your complaints via the “Grievance Redressal System” on the official website.
- Fill out an online form with your issue, and you’ll receive a ticket number to track your complaint.
- Common issues resolved include payment failures, incorrect challan data, and technical errors on the platform.
5. Chat Support (State-Specific Availability)
- Some state transport websites offer real-time chat support to assist with queries about e-challans, vehicle registration, and license applications.
- Look for the chat icon on the homepage of your state’s transport department website for instant support.
6. Frequently Asked Questions (FAQs)
- The Parivahan Sewa website has an extensive FAQ section covering topics like:
- How to renew a driving license online
- What documents are required for vehicle registration
- Steps to transfer vehicle ownership
- How to dispute or pay an e-Challan
- Visit the FAQ section directly on parivahan.gov.in to find solutions to common questions.
7. Social Media Platforms and Updates
- Stay updated with the latest announcements from the Ministry of Road Transport and Highways (MoRTH) through official social media handles:
- Twitter: @MORTHIndia
- Facebook: Ministry of Road Transport and Highways, India
- Social media channels are helpful for receiving quick updates on policy changes, new services, and transport-related notifications.
8. State and National Toll-Free Numbers for e-Challans
- Some states provide toll-free numbers for e-Challan inquiries. You can find these details on the e-Challan portal under the contact section.
9. Escalation of Issues
- If your issue is not resolved at the local level, you can escalate the matter to higher authorities through the grievance system or contact MoRTH directly via their official communication channels.
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